Shangri-La The Marina, Cairns

We loved everything . The service. Pool is fantastic.room was a great size with balcony .we could see all views .. the festival was on .we could see all the light shows at the lagoon pool and surrounds. The gardens a credit to maintenance. And thankyou to all the cleaning staff they are under estimated .. Thankyou to the front of house staff too. And the happy cheffs and staff in the BACKYARD restaurant. Breakfast was excellent.

Position is excellent & staff were all very polite & friendly. Junior suite had excellent views & was quiet & spacious. Horizon club was well run & breakfast excellent along with evening drinks. Beds & pillows comfortable & appreciated bottles of water each day.

Great location and views over harbour.

The hotel location was perfect- convenient for both Great Barrier Reef and Kuranda village tour pickups. it was also very convenient for a stroll on the Esplanade and its plethora of restaurants and nighttime entertainment. we also ate at The Backyard Restaurant- the dinners were delicious and the staff were outstanding, accommodating several special requests. The rooms were spacious with very comfortable beds, nice bathrooms with ample amenities. They could benefit from food options at the coffee bar if one wants a quick or light breakfast, and the coffee bar should stay open later. The pool was clean annd spacious though the deck might be very tight during high season. Umbrellas and towels for excursions at the front desk were a nice touch.

We booked 4 nights in the Shangri-La in Cairns for some relaxation after a busy 13 day tour with a tour company. We had a nice sized room with a great view of the Marina and a huge and very comfortable bed. We were offered a discounted breakfast package on arrival, which we signed up for and were not disappointed; there was a very good selection and plenty of it. We spent a bit of time by the pool, which was very relaxing, with options for laying in the sun or shade. We ate out on the first 3 nights but decided to try the hotel's restaurant for our last dinner. It was excellent from start to finish. Ethan, the waiter was very attentive and helpful, giving us a chance to taste wines he had recommended to accompany our chosen food; we were not disappointed. We had a starter to share (duck spring rolls) and an Asian themed main course each. The food was outstanding in both quality and quantity. Indeed, we couldn't finish the bowl of rice we had each ordered; a single bowl would have been enough for both of us. Sadly, we didn't get to try any dessert as we were full after the main course! Overall, the hotel me tour expectations but the restaurant exceeded them.