Shangri-La The Marina, Cairns

Staff went above and beyond, making our 6-night stay comfortable. The location was great and we had a beautiful breakfast by the water. Being near the ferry terminal was handy as most of our activities required us to head out into the water. The hotel was also within walking distance to the main city area and the esplanade. The view was lovely as it had partial view of the waters and mountains. Room size and set up was great. Lovely gesture with a welcome gift. Pool area was amazing and great for families with kids. We will definitely be back.

We loved absolutely everything about this hotel. The hotel was impeccable - very clean and up to date facilities. Staff were super friendly, constantly greeting and assisting. The location was perfect for us, we walked basically everywhere other than day trips where we needed to take a boat or van. The buffet breakfast was unreal - worth every cent. Jen from reception was absolutely amazing and very accommodating throughout our stay. I accidentally booked a twin bed room and she fixed that up upon arrival. We loved our stay at the Shangri La hotel. We will definitely be booking again.

We loved everything . The service. Pool is fantastic.room was a great size with balcony .we could see all views .. the festival was on .we could see all the light shows at the lagoon pool and surrounds. The gardens a credit to maintenance. And thankyou to all the cleaning staff they are under estimated .. Thankyou to the front of house staff too. And the happy cheffs and staff in the BACKYARD restaurant. Breakfast was excellent.

The staff were friendly and helpful, nothing was too much trouble. The location was excellent, close to the CBD and all activities. The rooms were nicely furnished and the amenities were excellent.

Great location and excellent services from the staff. The Horizon Club is a great, convenient benefit serving up not just breakfast and all day snacks, but beer and wine and spirits in the evening! After reading some reviews on this place being a little run down, I was hesitant to book, but please don't be. Yes it is getting old, is not a brand new hotel and probably needs a refresh but the location and hospitality certainly make it all worth while! It is clean and the service from the staff is 5 star. There are plenty of restaurants within a short walk. In fact most things you will want to access are within about 1km and if you are heading to the reef, most tours depart right at our doorstep on the Marina.